helpfullpac

Just upgraded to Windows 10 and chose to use a local account when I set up this computer. But now when I go to Start > Settings > Accounts and click on the 'Sign in with a Microsoft account instead' link, I keep getting the message 'Something went wrong'. Net result is that I am unable to sign into my Microsoft account through this method. Please tell me how to fix this.

• How To Fix Microsoft Account Service Is Unavailable Right Now
• How To Fix Microsoft Account For Apps On Other Devices
• How To Fix Typo In Microsoft Account

If you keep getting the 'Microsoft Account Problem - We need to fix your Microsoft account in Shared experiences' notification message popup every time you login to Windows 10, here's how to stop it. If you receive a message in Mail or Calendar for Windows 10 that your account settings are out of date, there are several things you can do to fix the problem. Check your password. The most common cause of an out-of-date account is an incorrect password. Select Fix account in the notification bar at the top of the Mail or Calendar app.

Can't switch from local account to Microsoft account? Cannot sign into Microsoft account in Windows 10 to use Cortana, Microsoft Store, or any other features? Now this page will show some useful solutions to fix this issue.

Common issues:

Part 1: Cannot sign into Microsoft account - Something went wrong

Many Windows 10 users cannot sign into Microsoft account and are stuck in the message 'Something went wrong'. This usually happens when they click Sign in with a Microsoft account instead but find cannot switch from a local account to Microsoft account, or try to sign in Cortana/Windows Store with Microsoft account. The causes can be various. I sum up several available solutions you can try.

Solution 1: Network speed

If your internet is disconnected or the net speed is very slow at that moment when you are trying to sign in to Microsoft account, it is likely to become the reason why your Windows 10 cannot sign in Microsoft account. In this case, you have to diagnose your network connection and take a few more attempts until you can sign in successfully.

If that is not the network problem and still you cannot sign into Microsoft account in Windows 10 after many attempts, try the following solutions.

Solution 2: Create a new local account

Another reason why your Windows 10 cannot sign into Microsoft account is there may be an issue with your current user profile. In this case, you can create a new local admin account.

Step 1: Open Windows 10 Command Prompt as administrator.

Step 2: Type net user <username> /add (for example: net user iSumsoft /add) and hit Enter key to add a new local user account. Then type net localgroup Administrators <username> /add and hit Enter key to make the user an administrator account.

Step 3: Sign out your current account. Then sign in Windows 10 with the newly added local admin account and then try to sign into (switch to) Microsoft account.

Tips: This way worked for many Windows 10 users including myself.

Solution 3: Check Microsoft account sign-in assistance service

One of the reasons why your Windows 10 cannot sign into Microsoft account is likely because Microsoft account sign-in assistance service is not turned on.

Step 1: Press Win + R keys to bring up the Run dialog box. Then type services.msc and click OK.

Step 2: The Services window opens. On the right pane scroll down to find Microsoft Account Sign-in Assistant Service, and then double-click on it.

Step 3: Make sure the Service status is Start. Click the drop-down behind the Startup type and select Automatic or Manual. Then click Apply and OK to save the changes.

Step 4: Restart your computer and then try to sign in Windows 10 with Microsoft account.

If this still cannot work for you, try the following solutions.

Solution 4: Troubleshoot by program

Step 1: Download the program Microsoft Accounts troubleshooter.

Step 2: Run the program. It will automatically detect invalid settings on your system. Just need to click Next and wait till troubleshooting is completed.

Step 3: Once problems are fixed, reboot your Windows 10 and then try to sign in to Microsoft account.

If this still cannot work for you, what a pity! I’m afraid you have to reinstall system.

How To Fix Microsoft Account Service Is Unavailable Right Now

Part 2: Cannot sign into Microsoft account – Password is incorrect

If Windows 10 cannot sign into Microsoft account because of an incorrect password, things will be much easier. Just need to reset the password.

(1) If your Microsoft account is tied to your local account, reset your password from https://account.live.com/resetpassword.aspx.

(2) If your Microsoft account has existed independently on your Windows 10, you can reset Microsoft account password from Windows 10 login screen or by using our software product Windows Password Refixer.

Related Articles

• How to Secure Your Microsoft Account
• Locked Out of Microsoft Account on Windows 10
• Why Do I Need a Microsoft Account for Windows 10
• Fix 'Windows Cannot Change the Password' Error in Windows 10
• How to Create Administrator Account When Can't Sign in Windows 10
• A New Way to Unlock Microsoft Account Using Your Phone instead of Password

How To Fix Microsoft Account For Apps On Other Devices

Just upgraded to Windows 10 and skipped the sign up process at the beginning. But now when I click on the “Sign in with a Microsoft account instead” link, nothing happens at all. I can’t even make the sign up dialog box appear. Please help!

Unable to sign into Microsoft account in Windows 10? Or it won’t accept your credentials? In this article we’ll show you 4 possible ways to fix the issue “cannot log in to your Microsoft account in Windows 10”.

Method 1: Disable All Non-Microsoft Services

1. Press the Windows + R key combination, type msconfig and press Enter.
2. When the System Configuration dialog opens, click the Services tab. Put a tick in the “Hide all Microsoft services” box at the bottom left, and then click Disable all.
3. Click Apply and then OK. Restart your computer and try to sign in to Microsoft account.

Method 2: Enable Microsoft Account Sign-in Assistant Service

1. Press the Windows + R key combination, type services.msc and press Enter.
2. In the Services window, scroll down and look for the “Microsoft Account Sign-in Assistant” service. Double-click on it to modify.
3. When the Properties window opens, set the Startup type to Automatic. If the service status is Stopped, click Start button there. Click Apply followed by OK.
4. Restart your computer and then try to sign in Windows 10 with Microsoft account.

Method 3: Turn Off Group Policy Which Blocks Microsoft Account

1. Press the Windows + R key combination, type gpedit.msc and press Enter.
2. In the Local Group Policy Editor window, navigate to:
   Computer Configuration > Windows Settings > Security Settings > Local Polices > Security Options

   Find the policy “Accounts: Block Microsoft accounts” in the right pane, and then double-click on it to modify.

3. From the drop-down menu select “This policy is disabled“, and then click Apply and OK.
4. Reboot Windows 10 and check if you can sign into Microsoft account later.

How To Fix Typo In Microsoft Account

Method 4: Clear Cached Microsoft Account Credentials

When you try to sign into Microsoft account, Windows 10 might not accept your credentials. That is because the cached logon credentials are out of update. If you’re that case, you need to clear the cached Microsoft account credentials in Windows 10:

1. Press the Windows + R key combination, type regedit and press Enter.
2. When the Registry Editor opens, navigate to the following key:
   HKEY_USERS.DEFAULTSoftwareMicrosoftIdentityCRLStoredIdentities
3. You’ll find your Microsoft account there. Right-click on it and select Delete.
4. Now close Registry Editor, and head to Settings -> Accounts -> Sign-in options. Try to add your Microsoft account again.

If you forgot the password of an existing Microsoft account and locked out of Windows 10, please refer to this tutorial: 2 Options to Reset Windows 10 Microsoft Account Password.